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Public Awareness and Prevention:


  • Customers, please be aware that there have been unauthorized reproductions of imitated Jibbijug products sold online in China through Taobao, Fruugo Australia, Facebook market, Ebay, AliExpress, DHgate, and Amazon. These products are not endorsed or authorized by us, nor are we in any way affiliated. We know our product very well, and we can distinguish a counterfeit one from an original product in just a few minutes.

  • They are inferior copies; we cannot honor any warranty claims on these products. We will also not endorse these products on social media platforms, and the photos of fake products will be banned from all our social platforms. 

  • Counterfeit JIBBIJUG products show the same outside swan logo, but they are generally of poor quality and are not the same.



We issue this warning to all our customers and consumers to avoid confusion and false purchase.

To ensure you're getting genuine products that meet our highest standards, please only purchase from our official websites: (international shipping) and (Australia address) or authorised distributors.

Remember that all items should be shipped from Australia and not China.

Beware of Counterfeits Recognizing Fraudulent Brands


We apologize for the harm caused by bad actors who sell counterfeit JIBBIJUG products. We are dedicated to fighting against these companies that prey on individuals trying to support our business and improve their skills.


Counterfeit products are often manufactured by criminal organizations seeking to profit from others' intellectual property. These fraudulent brands mimic real ones but offer no guarantees regarding quality or effectiveness.


Although it may be challenging to differentiate between fake and real JIBBIJUG products, we have some tips to help our valued customers avoid purchasing fraudulent items. Check out how to recognize fake JIBBIJUG Milk Pitchers below!


How to spot fraudulent sites selling Fake JIBBIJUG products:

  • They are often Chinese websites like, Fruugo Australia, Facebook market, Amazon, Alibaba, DHGATE, Aliexpress, Elcafe.uae (instagram) , etc.

  • They illegally use the Swan logo and the trademarked name "JIBBIJUG" in English and Chinese.

  • The website is in Chinese, and the logo is fake.

  • The price is lower than the real JIBBIJUG products.

  • They also sell other coffee products from well-known brands, all of which are also fake. These brands include Espresso parts, Intelligentsia, Rattleware, Pullman, Tiamo, D.james, etc.

  • - The packaging is different and cheap, or some accessories may be missing."

We kindly request that you refrain from tagging us in any posts or leaving reviews unless you have purchased a genuine product from our official website. Our aim is to ensure that the tags we receive accurately reflect the positive experiences of our authentic products.


We appreciate your understanding and ongoing support. Your trust is extremely important to us, and we are fully dedicated to consistently providing you with the highest quality products.

Thank you once again for your continued loyalty.

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ELCAFE.uae is using the swan logo without authorization, producing illegal copies with our protected design on stainless steel milk jugs. These actions and advertisements are a violation of our trademark.

How will you protect yourself from counterfeit Jibbijug?

  • Only buy from or or our authorized distributors: Ottens Indonesia, Specialty Hub Dubai, Fuel Roaster Doha, and Brewing Gadget Saudi Arabia.

  • Your package must be shipped from Australia only. Our product will not be shipped from China.

  • Be wary of secondhand sales that claim the product was bought from Australia



  • Beware of scammers who hijack reputable sellers' advertisements, business details, logos, and seller feedback profiles to deceive you into thinking they are trustworthy.

  • Oftentimes, they will ask you to transfer money through a money wiring service. Scammers may also use fake money payment services and escrow (third-party security deposit) websites that look genuine.

  • Unfortunately, you may pay for goods that never arrive.

  • Never provide your credit card details and date of birth to these websites.


These are the scammer websites currently under our investigation.



Don’t trust websites just because they show our logo or original photos of a our reputable brand. This doesn't necessarily mean they are genuine.




  • ​Ask to 

  • Please kindly contact us via Hotline : +61426265492 (JIBBI LITTLE), with information for service and support in case you suspect a fake information/ product of JIBBIJUG. 

  • Please be warned also that selling counterfeit products are illegal and punishable by civil and criminal courts according to the trademark, copyright, and intellectual properties laws and regulation. 


Only buy from our legitimate JIBBIJUG from an Authorized distributors in Dubai, Saudi Arabia,  Indonesia, and etc

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