PREDATOR STEEL

WHAT IS ELECTROPLATING?

Electroplating is the process of coating one metal or metal object with a very thin layer of another metal, typically by applying a direct electric current.
* Electroplating Color can be worn off over months and years of use and wear.
* COLOR plating eventually wears off, but the rate of tarnish can vary greatly depending on the piece


WASH & CARE!
* Not dishwasher proof,
* Hand wash only.
* Not chemical resistance and color retention.


Electroplating so the color will be last longer, however some series are coated by other methods like Teflon or Painting (Classic), so we love to recommend the users using hand washing with delicate care to keep the color last as long as possible.  Do not soak in Chemical, the color will get abrasion.





JIBBIJUG Policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our Product are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it. By ordering JIBBIJUG you agree and acknowledge these terms and conditions.

REFUND POLICY

Pleased choose items carefully when ordering, We do not offer refunds on ordered items unless they are subject to conditions of our refund policy.

• We do not refund if you don't like the jug, or spout of the jug after being used, or finding it unsuitable afterwards

• Never check only with the naked eye, Use Paper Metric Scale to check. (contact us for this QC method)

• We do not refund any Alignment issues after any usage, Please check carefully before your FIRST use,

• If something is not right, please report your issue to jibbijug@gmail.com within 3 working days after receiving your items.

•  We will let you Exchange, or Refund with Credit note if the items meets the following conditions below,

  • Items show no signs of use, wear or damage and are returned in the original packaging, or it will result in your warranty being void.

  • We do not provide the shipping cost for any refunds or exchanges.

  • The prices is included the shipping cost, therefore the amount of refund will be deduct from your total amount.

We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

• It is physically *faulty or damaged in some way.

• The incorrect item was shipped or does not match the description and/or images of the item.

• Damage to the item has occurred during shipping.

This is not *Faulty or defective products.

• Factory Material marks ( such scratches are merely cosmetic and in no way toxic or effect the pours)

• Light haze or fine scratch or soft spots may appear during the color coating process.

• Spout / Handle alignment within 2mm.

RETURNS POLICY​

• Return shipping will be your own cost, as all jugs has been carefully inspected for quality before shipping. (1-2mm Tolerance acceptance for Spout and Handle alignment)

• If your parcel is being returned to sender due to any reason such as:

  • Unclaimed/Denied Due to Customs Charge/Incomplete/Insufficient Address/Undeliverable as Addressed/Prohibited Import / Denied Entry by Customs, Refused, etc..

• The shipping fees will not be reimbursed unless it is Faulty or Damage to the item has occurred during shipping.

• Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to you will be deducted from your refund.

• The shipping fee will be calculate from AUSPOST at the below link. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

• By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.

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How to Returns your Items. 

What to do:

• The international return, you are eligible when your order have made from www.jibbijug.com and (not www.jibbijug.com.au)

• A returns request is made within 3 days of receiving the item - with your full name and order and the product you wish to return.

• Item must be kept unopened and unused with all original packaging and contents.

• Post the item back to us with an insured and tracked postage service, packed in secure packaging.  Return address TO: JIBBI LITTLE, ADDRESS: The q on harris cafe, 597 Harris Street, Ultimo NSW 2007, Australia. 

   4. Send us the postage tracking number.

Please note that we don't refund the cost of postage unless it is damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.

What we'll do:

• Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.

If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your expense.
 

REFUNDS:

Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account.

If you have any questions about our policy just get in touch with our customer service team by emailing us at jibbijug@jibbijug.com or calling us on +61 (0)426265492 ,  M-F ( 9am - 5Pm AEST) 

Please be aware as this Pointed eagle is very sharp pointy and slope, you may experience pouring lop side and perhaps you may think the spout seems to be crooked. Here's a trick to keep the pours straight, When pouring, please make sure your arm is parallel with the jug and position your cup, handle and arm in right angle direction.