FAQ

Frequently asked questions

In what currency will I be charged?


We accept payments in USD currencies: All transactions will be carried out in USD Currency Only

If you credit card account is in a currency other than USD Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. Please consult your bank or credit card provider if you are unsure. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you.




How much does international shipping cost and how long does it take ?


To make a shipping cost as low at no extra charges, our prices are included International UPS EXPRESS Courier. GET UPS EXPRESS SHIPPING on orders $120 or above - 4- 10+ BUSINESS DAY after dispatched. *If your parcel is being returned to sender due to any reason such as Unclaimed, Denied Due to Customs Charges, Incomplete/Insufficient Address, Undeliverable as Addressed, Prohibited Import / Denied Entry by Customs, Refused, etc... The shipping fees will not be reimbursed and we reserve the right to charge you for return shipping start at $60 USD per a Jug.




How do i order a bulk quantity  of an item? Wholesale?


We offer the ability to purchase multiple amounts of our product online at the discounted price, please check out our wholesale page. If you need a wholesale price (minimum 2 Cartons) please contact us on +61426265492 or email tolittlejibbi@gmail.com for enquiries.




Payment and Shipping in $USD?


Your order will be charged in USD CURRENCY (USD) dollars. The price are included International AUSPOST EXPRESS or Economic EXPRESS Courier. If your parcel is being returned to sender due to any reason such as Unclaimed, Denied Due to Customs Charges, Incomplete/Insufficient Address, Undeliverable as Addressed, Prohibited Import / Denied Entry by Customs, Refused, etc..The shipping fees will not be reimbursed and we reserve the right to charge you for return shipping start at $50 USD (Standard) and $60USD (Express Door to door) per a Jug.




How long does it take for express delivery?


Yes! We delivery Worldwide for order over $100 USD with EXPRESS International post. It will take 5 -10+ BUSINESS DAY time depend on which countries zone you are, simply enter your address during checkout. Mostly it will take 5+ business days to arrive your destination. Impact of novel coronavirus!!! Australia Post is experiencing international delivery delays due to the coronavirus COVID19, the delays may occur in all destination countries. You can pay choose UPS option by pay $10 Extra or Get Free upgrade UPS Courier on every spend of minimum $278




What's the deal with international taxes and fees?


Because customs policies vary from country to country, international orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. However, our shipping purpose will be shown as "SALE" on the delivery to you and indicate a minimum amount of value at $25. Enjoy!




How to Track Packages?


​UPS COURIER EXPRESS Follow the link and tracking number we have sent to track your items once we have dispatched your parcel. https://www.ups.com/track?loc=en_US&requester=ST/ Please make sure you have entered the correct full address and mobile phone at the check out. It is your responsibility to track your parcel. We have no control of external issues that may arisen in each countries.




My order is being Returned to Sender?


If your parcel is being returned to sender due to any reason such as: 

* Unclaimed
* Denied Due to Customs Charges
* Incomplete/Insufficient Address
* Undeliverable as Addressed
* Prohibited Import / Denied Entry by Customs
* Refused, etc...

Only once the parcel arrives back to our facility and is checked in will a refund for the purchase price of the products minus the shipping cost at $60USD per jug (FLAT RATE to all countries). You may be responsible for return shipping fees. 
 The shipping fees will not be reimbursed and we reserve the right to charge you for return shipping start at $60 USD (Express Door to door) per a Jug.

NOTE : Refunds issued will be for the cost of the merchandise only minus $60 USD SHIPPING FEES; The shipping costs will not be reimbursed. The cost of return shipping fees will also be at $60 USD. By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.





CONTACT US

Address: 1205/83 HARBOUR STREET HAYMARKET SYDNEY NSW 2000, AUSTRALIA

Phone: +61 426 265 492

Email:  jibbijug@gmail.com

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All transactions will be carried out in USD Currency,  @ 2016 JIBBIJUG MILK PITCHER COPYRIGHT

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