Question 1

Can I have the invoice included with the delivery?

Accepted Answer

An automatic invoice will be generated and emailed to you after checkout.We do not include paper invoices inside the package.

Question 2

Can I request a refund if I change my mind or need to change my order?

Accepted Answer

We do not offer a change-of-mind policy.If a refund is approved in limited cases, please note:A 3.5% non-recoverable fee will be deductedThis fee is charged by payment processors (Stripe / PayPal) and cannot be recovered once processed

Question 3

How to Track Packages?

Accepted Answer

International OrdersShipped via DHL ExpressTracking details will be emailed once your order is dispatchedAustralian OrdersShipped via Australia PostYou can track your order through the Australia Post tracking system and see when it will be delivered to your local post officeAustralia Post Customer Service:Phone (within Australia): 13 POST (13 76 78)Phone (from overseas): +61 3 8847 9045Website: auspost.com.auAustralia Post allows you to track every parcel via their online tracking system.

Question 4

What currency will be charged?

Accepted Answer

All prices are shown in AUD.Our AUD pricing is set to closely match our previous USD retail pricing, with international shipping already factored into the overall cost.ExampleProduct: $170 AUDDHL Express Shipping: $90 AUDTotal: $260 AUDThis is approximately equivalent to our previous USD retail pricing after currency conversion and shipping.International customers will see DHL Express shipping calculated automatically based on the destination country and the number of jugs ordered.

Question 5

DO YOU DELIVER WORLDWIDE? HOW LONG DOES IT TAKE?

Accepted Answer

Yes — we ship worldwide International orders are sent via DHL Express International shippingEstimated delivery time: 4–8 business days, depending on destination zoneMost orders arrive within 5+ business daysPlease ensure your delivery details are correct at checkout.If your parcel has not arrived within this timeframe, please contact your local post office or customs office, as delays may be caused by taxes or customs clearance.

Question 6

WHAT'S THE DEAL WITH INTERNATIONAL TAXES AND FEES?

Accepted Answer

Customs policies vary by country.International orders may be subject to local customs chargesAny customs duties, import taxes, or associated fees are the responsibility of the recipientThese charges are applied once the parcel reaches its destination countryPlease note:  If DHL is unable to contact you, or if customs fees are not paid within the required timeframe, the shipment may be held, returned, or disposed of by customs or DHL.In such cases, JIBBIJUG is not responsible for any loss, disposal, or additional charges incurred.

Question 7

How do i order a bulk quantity of an item? Wholesale?

Accepted Answer

Buy more, save on shipping — lower shipping rate per jug when bundled.Instead of discounting the product price, savings are applied to shipping, so the more you order, the better the shipping value.Wholesale, we currently offer the following bulk options:Buy any 12 jugs → Get 20% OFFBuy 1 full carton (54 jugs) → Get35% OFFShipping will be quoted as bulk freight, which is often more cost-effectiveFor bulk orders, carton pricing, or wholesale enquiries, please contact us directly:  📧 jibbijug@gmail.com

Order More. Save More. Enjoy up to 50% savings on DHL Express shipping.

FAQ

Frequently asked questions