Frequently asked questions

All charges are in AUD. Our AUD pricing is equivalent to our previous USD retail pricing, with international shipping already factored in. Example: • AUD pricing: $170 AUD + $90 AUD DHL Express shipping = $260 AUD • This is equivalent to the previous $170 USD retail price International customers will see DHL Express shipping calculated per jug, based on destination zone.

International Orders • Shipped via DHL Express • Tracking details will be emailed once your order is dispatched Australian Orders • Shipped via Australia Post • You can track your order through the Australia Post tracking system and see when it will be delivered to your local post office Australia Post Customer Service: • Phone (within Australia): 13 POST (13 76 78) • Phone (from overseas): +61 3 8847 9045 • Website: auspost.com.au Australia Post allows you to track every parcel via their online tracking system.

We do not offer a change-of-mind policy. If a refund is approved in limited cases, please note: • A 3.5% non-recoverable fee will be deducted • This fee is charged by payment processors (Stripe / PayPal) and cannot be recovered once processed

An automatic invoice will be generated and emailed to you after checkout. We do not include paper invoices inside the package.

Yes — we ship worldwide 🌍 • International orders are sent via DHL Express International shipping • Estimated delivery time: 4–8 business days, depending on destination zone • Most orders arrive within 5+ business days Please ensure your delivery details are correct at checkout. If your parcel has not arrived within this timeframe, please contact your local post office or customs office, as delays may be caused by taxes or customs clearance.

Customs policies vary by country. • International orders may be subject to local customs charges • Any customs duties, import taxes, or associated fees are the responsibility of the recipient • These charges are applied once the parcel reaches its destination country Please note: If DHL is unable to contact you, or if customs fees are not paid within the required timeframe, the shipment may be held, returned, or disposed of by customs or DHL. In such cases, JIBBIJUG is not responsible for any loss, disposal, or additional charges incurred.

Buy more, save on shipping — lower shipping rate per jug when bundled. Instead of discounting the product price, savings are applied to shipping, so the more you order, the better the shipping value. Wholesale, we currently offer the following bulk options: • Buy any 12 jugs → Get 20% OFF • Buy 1 full carton (54 jugs) → Get35% OFF • Shipping will be quoted as bulk freight, which is often more cost-effective For bulk orders, carton pricing, or wholesale enquiries, please contact us directly: 📧 jibbijug@gmail.com(undefined)