Frequently asked questions
In what currency will I be charged?
We accept payments in USD currencies: All transactions will be carried out in USD Currency Only
If you credit card account is in a currency other than USD Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. Please consult your bank or credit card provider if you are unsure. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you.
How much does international shipping cost and how long does it take ?
Our prices are included International flat rate UPS EXPRESS Courier. Minimum order $120 otherwise the shipping fees will be charged
UPS WORLDWIDE SAVER® 2- 10 business days (after dispatched) by end of day + delay 2+ days
Orders placed after midday (AEST) will be dispatched the next business day.
During Christmas and sale periods processing and dispatch may take an extra 3-5 business days.
Once payment is cleared and your order is processed and posted, you will receive a shipping notification email from our shipping partner UPS with a link to track your order.
If your parcel is being returned to sender due to any reason such as Unclaimed, Denied Due to Customs Charges, Incomplete/Insufficient Address, Undeliverable as Addressed, Prohibited Import / Denied Entry by Customs, Refused, etc..The Shipping fees will not be reimbursed and we reserve the right to charge you for Return shipping at $60 USD per a Jug (every 500g) plus UPS charge fees and return shipping back to you.
The above timeframe is not guaranteed and delays may occur beyond our control.
Refinement is not responsible for parcels that are lost or delayed in transit due to the fault of the delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required.
How do i order a bulk quantity of an item? Wholesale?
We offer the ability to purchase multiple amounts of our product online at the discounted price, please check out our wholesale page.
If you need a wholesale price (minimum 2 Cartons) please contact us on +61426265492 or email email@example.com for enquiries.
Payment and Shipping in $USD?
Your order will be charged in USD CURRENCY (USD) dollars. The price are included International AUSPOST EXPRESS or Economic EXPRESS Courier.
If your parcel is being returned to sender due to any reason such as Unclaimed, Denied Due to Customs Charges, Incomplete/Insufficient Address, Undeliverable as Addressed, Prohibited Import / Denied Entry by Customs, Refused, etc..The shipping fees will not be reimbursed and we reserve the right to charge you for return shipping start at $50 USD (Standard) and $60USD (Express Door to door) per a Jug.
How long does it take for express delivery?
Yes! We delivery Worldwide for order over $100 USD with EXPRESS International post. It will take 5 -10+ BUSINESS DAY time depend on which countries zone you are, simply enter your address during checkout. Mostly it will take 5+ business days to arrive your destination.
Impact of novel coronavirus!!!
Australia Post is experiencing international delivery delays due to the coronavirus COVID19, the delays may occur in all destination countries.
You can pay choose UPS option by pay $10 Extra or Get Free upgrade UPS Courier on every spend of minimum $278
What's the deal with international taxes and fees?
Because customs policies vary from country to country, international orders may be subject to local customs charges.
Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination.
However, our shipping purpose will be shown as "SALE" on the delivery to you and indicate a minimum amount of value at $25. Enjoy!
How to Track Packages?
UPS COURIER EXPRESS
Follow the link and tracking number we have sent to track your items once we have dispatched your parcel.
Please make sure you have entered the correct full address and mobile phone at the check out.
It is your responsibility to track your parcel. We have no control of external issues that may arisen in each countries.
How to Fix an Incorrect Address?
1. Select the Tracking tab with this link
2. Enter your Tracking Number and go to the Tracking Details page.
3. Choose the Correct My Address button.
4. In the Address Modification window, choose an option from the drop-down menu in the New Delivery Address section. The address fields are activated once you've made a selection.
5. Enter the address correction.
6. Select Next.
7. Review the updated address information. If you need to make any additional changes, select Back.
8. If you're satisfied with your changes, select Update. Your address correction is now complete.
Note: Only certain parts of your address can be modified. For instance, the street name and street number cannot both be changed, but other address modifications can be made (e.g., city, ZIP Code, addition of a room, suite, floor, etc.). If both your street name and number are incorrect, please contact the shipper. If you need to make a correction for anything other than an undeliverable address, please contact UPS.