CONTACT US

Address: 1205/83 HARBOUR STREET HAYMARKET SYDNEY NSW 2000, AUSTRALIA

Phone: +61 426 265 492

Email:  jibbijug@gmail.com

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All transactions will be carried out in USD Currency,  @ 2016 JIBBIJUG MILK PITCHER COPYRIGHT

The lastest JIBBI's design features a flat slanted top that reaches each and every tight space of the cup. New signature Laser gripping style from that create a comfortable, silky yet supple feel.

  • The Airforce design follow the Aircarft engineering design.
  • This Air Forfce focuses on the milk flow that helping the froth to pour in the cup , not the liquid. The superpointy spout is super advantage to create the best definition for drawing lines.


Color Coating Notes

  • Pro
    • The color plating (Teflon & Electroplating) application gives the jug a more attractive. At Jibbi Jug we take the highest of care with the manufacturer to achieve even more sophisticated, decorative finishes that are both beautiful and durable and ensure that the standard of all coatings is acceptable.
  • Con.
    • In some area there will be a slight different color tones, and in very rare cases, *tiny soft spots, light haze or fine scratch line may appear on the external and internal surface on the metal. It all depends on the color schemes, machineing, finish, and material used for coating, and surface chemical treatments.
 This is common to all jugs when paint coatings to stainless steels surfaces .
    • There would be some unavoidable abrasions purely based on how the product needs to work and is not a defect. (*see photo)

 

Shipping Note

  • Our prices are included the International shipping cost (so there will be no shipping chargeds at the check out) , If your parcel is being returned to sender due to any reasons. The shipping fees will not be reimbursed and we reserve the right to charge you for return shipping at $30 USD. Please provide us with a correct full address (Name, Number, Street, City, State, Zip Code and Mobile phone) at the check out.
  • Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to you will be deducted from your refund.​

 

Add another $5 to enjoy Free International Shipping on orders $150+ USD

 

Handle Alignment

  • All our jugs have been produced with the utmost care and attention. We are heavily involved in the production process and quality control. Some of our customers may have commented that the handle placement is not identical from jug to jug. Our manufacturer has informed us that there may be a difference or a tolerance of between 1mm-2mm jug to jug based on the laser process used to affix the handle to the jug. This in no way affects the pouring or the pouring technique.

 

Color Coating

  • Please be aware that there are slight different color tones in some area, and in rare cases, may have some tiny soft spots on the metal. It all depends on the color schemes, methods, finish, and material used for coating, and surface chemical treatments. There is a welding marks inside from Laser welding handle process.

 

Read before you buy

  • Please have a read of our information such as Our QC Alignment, Color coating, Refund, Return Policies and etc. before you buy, click bullet on the right. By ordering JIBBIJUG you agree and acknowledge these terms and conditions.

 

 

 

 

 

 

 

AIR FORCE

$145.00Price
Airforce
  • JIBBIJUG Policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our Product are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it. By ordering JIBBIJUG you agree and acknowledge these terms and conditions.

    CHECK YOUR PRODUCT

    • Once you received your item(s), we have reviewed our acceptable tolerance* of your JIBBIJUGS

    • We are committed to provide you a quality product and be 100% satisfied.

     

    NOTE:

    Please use our Quality Check sheet at once, and before first use. ( *Tolerance accept to Pass QC is between 1- 2mm)

    SALE ITEMS

    Please consider sale purchases carefully as we do not offer refunds, credits or exchanges for change of mind or incorrectly ordered sale items. There are no refunds on sale items unless they are faulty and are returned within 7 days of purchase. 

    FULL PRICE ITEMS

    Items purchased at full price that meet the JIBBIJUG terms and conditions can be returned for a refund, credit or exchange. Please follow steps outlined below.

    REFUND POLICY


    Pleased choose items carefully when ordering, We do not offer refunds on ordered items unless they are subject to conditions of our refund policy.

    • We do not refund if you don't like the jug, or spout of the jug after being used, or finding it unsuitable afterwards

    • Ensure you use this Paper Metric Scale to check the alignment quality,
      Never check only with the naked eye, Use this sheet to check.

    • We do not refund any Alignment issues after any usage, Please check carefully before your FIRST use,

    • If something is not right, please report your issue to jibbijug@gmail.com within 3 working days after receiving your items.

    •  We will let you Exchange, or Refund with Credit note if the items meets the following conditions below,

      • Items show no signs of use, wear or damage and are returned in the original packaging, or it will result in your warranty being void.

      • We do not provide the shipping cost for any refunds or exchanges.

      • The prices is included the shipping cost, therefore the amount of refund will be deduct from your total amount.

    We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

    • It is physically faulty or damaged in some way.

    • The incorrect item was shipped or does not match the description and/or images of the item.

    • The item was out of stock or unavailable at the time the order was placed.

    • Damage to the item has occurred during shipping.

    RETURNS POLICY​

    • Return shipping will be your own cost, as all jugs has been carefully inspected for quality before shipping. (1-2mm Tolerance acceptance for Spout and Handle alignment)

    • If your parcel is being returned to sender due to any reason such as:

      • Unclaimed

      • Denied Due to Customs Charges

      • Incomplete/Insufficient Address

      • Undeliverable as Addressed

      • Prohibited Import / Denied Entry by Customs, Refused, etc..

    • The shipping fees will not be reimbursed unless it is Faulty or Damage to the item has occurred during shipping.

    • Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to you will be deducted from your refund.

    • The shipping fee will be calculate from AUSPOST at the below link. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

    • By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.

    We want you to be 100% satisfied with our JIBBIJUG Products, if are not satisfy with our tolerance acceptance for alignment,  we are more than happy to refund to you!
    Have a read of our returns policy and follow the instructions to return your item.

    Returns Items

    What to do:

    • The international return, you are eligible when your order have made from www.jibbijug.com and not from www.jibbijug.com.au

    • A returns request is made within 3 days of receiving the item - with your full name and order and the product you wish to return.

    • Item must be kept unopened and unused with all original packaging and contents.

    • Post the item back to us with an insured and tracked postage service, packed in secure packaging. 

            Return address

            JIBBI LITTLE   

            The q on harris cafe

            597 Harris Street, Ultimo NSW 2007, Australia

       

       4. Send us the postage tracking number.

    Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.

    What we'll do:

    • Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.

    If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your expense.
     

    REFUNDS:

    Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account.

    If you have any questions about our policy just get in touch with our customer service team by emailing us at jibbijug@jibbijug.com or calling us on +61 (0)426265492

  • NOTES REGARDING COLOR COATING

    • The application of  color plating (Electroplating) to our products, is to make it appear more attractive. Please be aware that there are slight different color tones in some area, and in rare cases, may have some tiny soft spots on the metal. It all depends on the color schemes, methods, finish, and material used for coating, and surface chemical treatments.

    • The Color Plating is application is only intended to appear on the exterior surface of the jug. But in most cases, such application may unintentionally appear inside the jug.

    • Color Imperfections will appear inside the jug, this is common to all jugs with color application, and is not a defect.

    • Light haze or fine scratch line may appear on the internal surface of the jug. This is common to all jugs with an Electroplating application, and is not a defect.

    • You will find a different combination of Blue shade (Aqua, Purple, Dark blue or light blue) in one jugs, It is normal and not a defect. The blue color will be easily shown your finger print after first used and it is not a color defect, after micro cloth wipe it will be disappeared.

    • Teflon Coating is applied to both external, and internal surfaces of the jug, to provide a non-stick surface to the entire jug, this teflon is not last longing as it can have a scratches after being touched by otyher materials.

    • All jugs are made from a mould and are produced on a machine which bends the sheet metal. In the process unfortunately at times the metal might come into contact with another object that slightly scratches the metal. Whilst all care is taken in looking at each jug, there can be no guarantee that every stainless steel product will have a surface with no scratches. What we can however assure you is that your jug is still operational and the scratches will not affect your latte art or milk frothing. As with everything, once we wash or use regularly new scratches and Finger prints will appear.

     

    WASH & CARE!

    • Not dishwasher proof,
    • Hand wash only.
    • Not chemical resistance and color retention.

    Electroplating so the color will be last longer, however some series are coated by other methods like Teflon or Painting (Classic), so we love to recommend the users using hand washing with delicate care to keep the color last as long as possible.  Do not soak in Chemical, the color will get abrasion.

     

     

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