AIR FORCE

• Any wire markings on the inside of the milk jugs is a normal occurrence during the electroplating by using the wire to attached the Jug to submerge into the solution as its purpose is just to hold the the jug into the electroforming solution. Such markings occur naturally and vary from jug to jug. They can not be avoided and ensure our authenticity, but are in no way a defect or poor production. All jugs are inspected by us prior to shipping to meet our requisite standard. 

  • ​The Color Plating is application is only intended to appear on the exterior surface of the jug. But in most cases, such application may unintentionally appear inside the jug.

  • Wire marking/ Light haze or fine scratch line may appear on the internal surface of the jug. This is common to all jugs with an Electroplating application, and is not a defect.

• You will find a different combination of Blue shade (Aqua, Purple, Dark blue or light blue) in one jugs, It is normal and not a defect. The blue color will be easily shown your finger print after first used and it is not a color defect, after micro cloth wipe it will be disappeared.

• All jugs are made from a mould and are produced on a machine which bends the sheet metal. In the process unfortunately at times the metal might come into contact with another object that slightly scratches the metal. Whilst all care is taken in looking at each jug, there can be no guarantee that every stainless steel product will have a surface with no scratches. What we can however assure you is that your jug is still operational and the scratches will not affect your latte art or milk frothing. As with everything, once we wash or use regularly new scratches and Finger prints will appear.

• RoseGold/ Blue Plating,  this Color which has more of a copper/ Blue color than gold this causes the copper/blue at the surface to oxidize in a normal manner. You will find a mark or stain or tarnish on the surface. This is not a defect or used jug. Anything plated will eventually tarnish with time and wear. 

WASH & CARE

• Not dishwasher proof.

• Hand wash only.

• Not chemical resistance and color retention.

• As the jugs are made of stainless steel they have their natural tenacity and each part of the process establishes an ongoing tolerance and variance. We do monitor and test to ensure there are the same within the acceptable level of tolerance. 

• We also well know that every customer have different ideas and method for checking the alignment or any parts of the milk jug. However at JIBBIJUG we use Paper Metric Scale method to indicate the tolerance in metric units. We believed that the Paper Metric Scale is the best way to check and ensure it is within the acceptable and desired tolerance range rather than judging by visual appearance which may create an incorrect assumption in some way.

• At the completion of manufacturing we will place the jug upside down to position the tip of the spout at the mid point of the scale then placing the rim of the jug both left and right until it meets the same number on the scale. Finally, we will check the handle placement and if it is aligned within the scale measurement.

• However everything will have a slight tolerance due to natural material tenacity, so you will find small but acceptable variations between jugs with a tolerance range of 1-2mm in the production process. 

• We will always ensure individual checks before packing and quality control and  that all JIBBIJUG products meet our strictest standards At the warehouse, when it comes to checking the product before shipping.  This includes all aspects of the final product such as finish, colour and alignment. 

Please be aware as this Pointed eagle is very sharp pointy and slope, you may experience pouring lop side and perhaps you may think the spout seems to be crooked. Here's a trick to keep the pours straight, When pouring, please make sure your arm is parallel with the jug and position your cup, handle and arm in right angle direction.

• All our laser Handle will have 1-2mm tolerance , The handle made using a laser beam to weld metals in by fix one side first and then laser the other side after , so that assembly technique allows some tolerance between two sides of the handle.

• All our jugs have been produced with the utmost care and attention. We are heavily involved in the production process and quality control. Some of our customers may have commented that the handle placement is not identical from jug to jug. Our manufacturer has informed us that there may be a difference or a tolerance of between 1mm-2mm jug to jug based on the laser process used to affix the handle to the jug. This in no way affects the pouring or the pouring technique.

• Whilst all care is taken to ensure that every milk pitcher is produced to precise standards, we can not in any way guarantee any blemishes (Material mark inside of the milk pitcher) with respect to internal polishing of the milk pitcher itself.

• As promised, the Jibbi jug milk pitcher is designed to assist on the pouring of milk and latte art patterns, and any minor blemish (marks) caused by standard polishing does not in any way affect the intended purpose.

• Understandably you may have concerns that Scratches/ Laser Marks might in someway cause contamination, but we are confident that such scratches/ marks are merely cosmetic and in no way toxic.