RETURN& REFUND POLICY

Quality Control (Before Dispatch)

• International Orders: A QC video will be sent to confirm jug alignment and overall color quality before shipping. Please inspect carefully and confirm approval — once confirmed, the order is final.

• Australian Orders: QC videos are not required by default, but can be requested at the time of order.

In every QC video, we demonstrate:

1. Jug alignment checked against our paper metric scale.

2. Color inspection and any natural surface blemishes on stainless steel.

Important Notes:

• All JIBBIJUG pitchers may show minor scratches, heat marks, or light haze due to the nature of stainless steel and coating processes. These do not affect performance, pouring precision, or durability.

• Alignment tolerances of 1–2mm for spout/handle are standard for stainless steel.

• Teflon coatings may scratch or peel with use — this is normal wear and tear.

• Once shipped, we operate under a strict no refund, no return, and no exchange policy, except for proven transit damage.

• Import duties, local taxes, or customs charges are the buyer’s responsibility.

Color Options

• Orders are fulfilled based on the product name (option), not photos.

• Photos may not always be available or accurate.

• Please check and confirm the option name at checkout — your jug will be shipped according to the selected name.

Refund & Return Policy

• We have a strict “no change-of-mind” policy.

• Refunds incur a 3.5% Stripe/PayPal fee, which is non-recoverable.

• Please review orders carefully:

• Refer to product names, not photos.

• Ensure invoice details are correct — changes cannot be made after payment.

• You are entitled to a refund or replacement if:

• The item is faulty or damaged before use.

• The wrong item or size was shipped.

• The item was damaged during shipping.

• The product was out of stock or unavailable at the time of order.

• You are not entitled to a refund or exchange if:

• The jug has been used, or more than 3 business days have passed since delivery.

• You changed your mind, bought the wrong size, or found the product cheaper elsewhere.

• You dislike the jug or spout after use.

• The fault or imperfection was disclosed prior to purchase.

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Check Your Product (After Delivery)

• Inspect your jug immediately upon receipt and before use.

• Issues must be reported within 3 business days of delivery (per AUSPOST tracking).

• Claims must include an unboxing video or photos of the unused item. Claims without proof cannot be accepted.

• Conditions:

• After 3 days, or if the jug shows any signs of use, return/exchange rights are void.

• We cannot guarantee faults (e.g., spout or handle misalignment, coating issues) existed prior to use once the jug has been used.

• Used items are not eligible for refund or exchange. 

Full Price Items

Eligible for refund, credit, or exchange only if they meet the above conditions. 

Sale Items

• All sale items are final.

• No refunds, credits, or exchanges for change of mind or mistaken orders.

• Only faulty items (reported within 7 days) may be returned.

Free Gifts

• Free gifts are subject to stock availability.

• JIBBIJUG may withdraw, suspend, or replace gifts without notice.

Returns Process

• Return shipping is at the customer’s expense, unless the jug was faulty or damaged in transit.

• Shipping costs are non-refundable. Refunds are for the product value only (minus the 3.5% Stripe/PayPal fee).

• Returned items must be unused, undamaged, and in original packaging.

• Return Address:
  JIBBI LITTLE
  1205/83 Harbour Street
  Haymarket, NSW 2000, Australia

jibbijug@gmail.com | +61 (0)426 265 492

Please include your name, order number, reason for return, and provide the postage tracking number once shipped.

Warranty & Repairs

• Jugs are made from stainless steel and designed for long-term use.

• Normal wear (scratches, coating marks, small alignment tolerances) is not covered.

• Complaints about alignment, spout shape, or color after 3 days of delivery will not be accepted.

Handle detachment within 2 years of purchase is covered — we will repair it

Shopping Outside Australia

• For international orders, please purchase via www.jibbijug.com.

• We do not ship to freight forwarders.

• Refunds to unaccepted addresses (e.g., freight forwarders) are subject to the 3.5% Stripe fee. 

By purchasing from JIBBIJUG, you acknowledge and agree to this policy.

• We want you to enjoy your jug with confidence — but please remember, our products are handcrafted stainless steel and may show small natural marks that do not affect performance.