CONTACT US

Address: 1205/83 HARBOUR STREET HAYMARKET SYDNEY NSW 2000, AUSTRALIA

Phone: +61 426 265 492

Email:  jibbijug@gmail.com

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All transactions will be carried out in USD Currency,  @ 2016 JIBBIJUG MILK PITCHER COPYRIGHT

SHIPPING POLICY

We accept payments in USD currencies: All transactions will be carried out in USD Currency Only

If you credit card account is in a currency other than USD Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. Please consult your bank or credit card provider if you are unsure. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you.

  • GET WORLDWIDE SHIPPING on order $90 or above
    • ADD $15 for EXPRESS SHIPPING
  • GET EXPRESS SHIPPING on orders $150 or above
  • STANDARD 7- 14+ Business day, after the items has been dispatched
  • EXPRESS 4-10+ Business day, after the items has been dispatched

International orders are shipped by Australia post. All orders are traceable, using the tracking number that we will send you once the parcel is send out. We always dispatch an order on 1-3+ days base (business days only) from our Warehouse, we can’t directly control the delivery times beyond our end. Package delivery usually takes place between 4 to 10 days depending on each country zone.

Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination.

Kindly note that your package cannot be delivered without a a correct full delivery address and Mobile contact number.
 

ON ORDERS OVER $90 , OUR PRICES ARE INCLUDED THE INTERNATIONAL SHIPPING COST

*If your parcel is being returned to sender due to any reason such as Unclaimed, Denied Due to Customs Charges, Incomplete/Insufficient Address, Undeliverable as Addressed, Prohibited Import / Denied Entry by Customs, Refused, etc...

 

The shipping fees will not be reimbursed and we reserve the right to charge you for return shipping start at $30 USD (Standard) and $50 USD (Express), The actual return shipping cost will calculate from the AUSPOST at

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please make sure you have entered the correct full address at the check out.

Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to you will be deducted from your refund.

 

 

TRACKING YOUR ITEM



https://auspost.com.au/parcels-mail/track.html#/track
 


 

Once the parcel has reached your country, it is your responsibility to contact your local (government) post office in case of custom charges or pick up your parcel.

Once the parcel in your country, Who should u contact for domestic tracking or pick up?
At below link, Please enter your country name and check more information from the overseas carrier at
"Delivery locations & exclusions"

https://auspost.com.au/sending/send-overseas/international-post-guide

Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination.

Thank you again for your order.If you have any questions, please don’t hesitate to reach out.

We do not accept any liability whatsoever for delay delivery caused by any third party.
 

RETURN POLICY

JIBBIJUG Policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our Product are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it. By ordering JIBBIJUG you agree and acknowledge these terms and conditions.

CHECK YOUR PRODUCT

  • Once you received your item(s), we have reviewed our acceptable tolerance* of your JIBBIJUGS

  • We are committed to provide you a quality product and be 100% satisfied.

 

NOTE:

Please use our Quality Check sheet at once, and before first use. ( *Tolerance accept to Pass QC is between 1- 2mm)

SALE ITEMS

Please consider sale purchases carefully as we do not offer refunds, credits or exchanges for change of mind or incorrectly ordered sale items. There are no refunds on sale items unless they are faulty and are returned within 7 days of purchase. 

FULL PRICE ITEMS

Items purchased at full price that meet the JIBBIJUG terms and conditions can be returned for a refund, credit or exchange. Please follow steps outlined below.

REFUND POLICY


Pleased choose items carefully when ordering, We do not offer refunds on ordered items unless they are subject to conditions of our refund policy.

  • We do not refund if you don't like the jug, or spout of the jug after being used, or finding it unsuitable afterwards

  • Ensure you use this Paper Metric Scale to check the alignment quality,
    Never check only with the naked eye, Use this sheet to check.

  • We do not refund any Alignment issues after any usage, Please check carefully before your FIRST use,

  • If something is not right, please report your issue to jibbijug@gmail.com within 3 working days after receiving your items.

  •  We will let you Exchange, or Refund with Credit note if the items meets the following conditions below,

    • Items show no signs of use, wear or damage and are returned in the original packaging, or it will result in your warranty being void.

    • We do not provide the shipping cost for any refunds or exchanges.

    • The prices is included the shipping cost, therefore the amount of refund will be deduct from your total amount.

We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

  • It is physically faulty or damaged in some way. (Such as leaking or dents)

  • The incorrect item was shipped or does not match the description and/or images of the item.

  • The item was out of stock or unavailable at the time the order was placed.

  • Damage to the item has occurred during shipping.

This is not Faulty or defective products.

  1. Factory Material marks ( such scratches are merely cosmetic and in no way toxic or effect the pours)

  2. Light haze or fine scratch or soft spots may appear during the color coating process.

  3. Spout / Handle alignment within 2mm.

RETURNS POLICY​

  • Return shipping will be your own cost, as all jugs has been carefully inspected for quality before shipping. (1-2mm Tolerance acceptance for Spout and Handle alignment or Color coating issues )

  • If your parcel is being returned to sender due to any reason such as:

    • Unclaimed

    • Denied Due to Customs Charges

    • Incomplete/Insufficient Address

    • Undeliverable as Addressed

    • Prohibited Import / Denied Entry by Customs, Refused, etc..

  • The shipping fees will not be reimbursed unless it is Faulty or Damage to the item has occurred during shipping.

  • Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to you will be deducted from your refund.

  • The shipping fee will be calculate from AUSPOST at the below link. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

  • By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.

We want you to be 100% satisfied with our JIBBIJUG Products, if are not satisfy with our tolerance acceptance for alignment,  we are more than happy to refund to you!
Have a read of our returns policy and follow the instructions to return your item.

Returns Items

What to do:

  1. The international return, you are eligible when your order have made from www.jibbijug.com and it is not eligible if you buy  from www.jibbijug.com.au

  2. A returns request is made within 3 days of receiving the item - with your full name and order and the product you wish to return.

  3. Item must be kept unopened and unused with all original packaging and contents.

  4. Post the item back to us with an insured and tracked postage service, packed in secure packaging. 

        Return address

        JIBBI LITTLE   

        THE Q ON HARRIS CAFE

        597Harris Street

        ULTIMO 2007  , Australia

   4. Send us the postage tracking number.

 

Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.

What we'll do:

  1. Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.

 

If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your expense.
 

REFUNDS:

Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account.

If you have any questions about our policy just get in touch with our customer service team by emailing us at jibbijug@gmail.com or calling us on +61 (0)426265492

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