NINJA 400ml is a "Handle Free" SHARP with 0.8mm Thickness = Come with a JIBBILITTLE HEAT RESISTANT SILICONE - Red or Black Enjoy the comfortable soft heat resistant rubber and defined spout design.The combination of a handle free design and super narrow pouring spout make this item the most versatile latte art pitcher available. We have carefully positioned the heat resistant rubber to enable the perfect hand position when pouring latte art. JIBBI's Note The kendo spout is specifically designed to be short, and protruded (hanging). We have been asked if this is a design defect but can assure customers that it is designed this way for pouring efficiency. All jugs are made from a mould and are produced on a machine which bends the sheet metal. In the process unfortunately at times the metal might come into contact with another object that slightly scratches the metal. Whilst all care is taken in looking at each jug, there can be no guarantee that every stainless steel product will have a surface with no scratches. What we can however assure you is that your jug is still operational and the scratches will not affect your latte art or milk frothing. As with everything, once we wash or use regularly new scratches and Finger prints will appear. SHIPPING NOTE We charge a flat rate for International shipping to all countries, our prices are included Courier UPS Express services (at 500g per jug.) It is your responsibility to track your parcel. We have no control of external issues (covid-19, Authorities) that may arisen in each countries. If your parcel is being returned to sender due to any reason, The shipping fees will not be reimbursed and we reserve the right to charge you for return shipping at $60 USD per Jug (500g). If you receive a refund, the cost of shipping minumum of $60 USD will be deducted from your refund. Please provide us with a correct ***full address (*Name, Number, Street, City, State, Zip Code and Mobile phone) at the check out. Read before you buy Please have a read of our information such as Our QC, Color coating, Refund, Return Policies and etc. before you buy, click bullet on the right. By ordering JIBBIJUG you agree and acknowledge these terms and conditions.
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Pleased choose items carefully when ordering, We do not offer refunds on ordered items unless they are subject to conditions of our refund policy.
- Ensure you use this Paper Metric Scale to check the alignment quality, Never check only with the naked eye, Use this sheet to check.
- We do not refund any Alignment issues after any usage, Please check carefully before your FIRST use,
- We will let you Exchange, or Refund with Credit note if the items meets the following conditions below, (email to us within 3 days after received item)
- Items show no signs of use, wear or damage and are returned in the original packaging, or it will result in your warranty being void.
- We do not provide the shipping cost for any refunds or exchanges.
- The prices is included the shipping cost, therefore the amount of refund will be deduct from your total amount.
- You're entitled to a refund, replacement if:
- The item is faulty or damaged/ You were sent the wrong item or size (Contact us for Free Return Label)
- You are NOT entitled to a refund because:
- You just changed your mind
- You found the product cheaper at another store
- You don't like it
- You bought the wrong size
- The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.
This is not Faulty or defective products.
- Factory Material marks (scratches/small dents) are merely cosmetic from polishing process inside or outside the jug and in no way toxic or effect the pours.
- Heat Marks appears from the laser process to joint the handle and body together with high heat.
- Color marks (Light haze or fine scratch or soft spots) may appear during the color coating process.
- Spout / Handle alignment within 2mm*. (*Qc from Paper Matrix Scale, not accepted any Eye naked or Ruler)
- Teflon coating is peel off or scratches as a result of after used and interaction with other utensils or heated it.
- Return shipping will be your own cost, as all jugs has been carefully inspected for quality before shipping. (1-2mm Tolerance acceptance for Spout and Handle alignment or Color coating issues )
- If your parcel is being returned to sender due to any reason , The shipping fees will not be reimbursed unless it is Faulty or Damage to the item has occurred during shipping.
- Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of shipping $50 USD per Jug (500g) will be deducted from your refund.
- By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.