MAGICIAN

• As the jugs are made of stainless steel they have their natural tenacity and each part of the process establishes an ongoing tolerance and variance. We do monitor and test to ensure there are the same within the acceptable level of tolerance. 

• We also well know that every customer have different ideas and method for checking the alignment or any parts of the milk jug. However at JIBBIJUG we use Paper Metric Scale method to indicate the tolerance in metric units. We believed that the Paper Metric Scale is the best way to check and ensure it is within the acceptable and desired tolerance range rather than judging by visual appearance which may create an incorrect assumption in some way.

• At the completion of manufacturing we will place the jug upside down to position the tip of the spout at the mid point of the scale then placing the rim of the jug both left and right until it meets the same number on the scale. Finally, we will check the handle placement and if it is aligned within the scale measurement.

• However everything will have a slight tolerance due to natural material tenacity, so you will find small but acceptable variations between jugs with a tolerance range of 1-2mm in the production process. 

• We will always ensure individual checks before packing and quality control and  that all JIBBIJUG products meet our strictest standards At the warehouse, when it comes to checking the product before shipping.  This includes all aspects of the final product such as finish, colour and alignment. 

CHECK YOUR PRODUCT

• Once you received your item(s), please checked quality thoroughly before first used.

• If you have any problems that not mentioned before you buy,  please report us immediately with an Unboxing video or photo recording the moment when a certain product is opened.

• Please Note!! All signs of used jugs will void our return policies as once the jug has been used it can not be guaranteed all faults has happened before or after used.

• We are committed to provide you a quality product and be 100% satisfied as our store identified faults before you buy. 

• We do not refund if you don't like the jug, or spout of the jug after being used, or finding it unsuitable afterwards

• We do not refund if you claim that your friend/ baristas tell you that the jug is faulted/ crooked/etc as they have not read our policies before make purchase. 

• Ensure you use this Paper Metric Scale to check the alignment quality, Never check only with the naked eye or your own methods. 

• We do not refund any Alignment/ Scratches issues after any usage, Please check carefully before your FIRST use,

• If something is not right, please report your issue to jibbijug@gmail.com within *3 working days after receiving your items (* UPS TRACKING as reference) with unused condition video or photo only! ​

• You're entitled to a refund, replacement if:

  • The item is faulty or damaged before used/ You were sent the wrong item or size

• You are NOT entitled to a refund / exchange because:

  • You has been used the jug or complaint passed 3 working day after received

  • You just changed your mind

  • You found the product cheaper at another store

  • You don't like it

  • You bought the wrong size

  • The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.

We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

• It is physically faulty or damaged in some way. (Such as leaking or dents)

• The incorrect item was shipped or does not match the description and/or images of the item.

• The item was out of stock or unavailable at the time the order was placed.

• Damage to the item has occurred during shipping.

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This is not Faulty or defective products, there is no refund regards this below issues.

• Factory Material marks (scratches/small dents) are merely cosmetic from polishing process inside or outside the jug and in no way toxic or effect the pours.

• Heat Marks appears from the laser process to joint the handle and body together with high heat. 

• Color marks (Light haze or fine scratch or soft spots) may appear during the color coating process.

• Alignment: Spout / Handle/ Any parts of the jug will have tolerance about 2mm* as all stainless steel have their own material tenacity. (*Qc from Paper Matrix Scale, not accepted any Eye naked or Ruler)

• Teflon coating is peel off or scratches as a result of after used and interaction with other utensils or heated it.

• We have been asked if this design is crooked or not Symmetric by it’s appearance and feel, but I can assure that it is designed for more efficient pouring. We have also developed the proper tool to effectively check the Alignment is in 1-2mm tolerance. 
• Since the spout has a unique V-Shaped design a different handling is needed.
• For a symmetric pour the jug grip need to be aligned from spout to handle, the cup need to be tilted centeredly from start to finish.
• On a tulip pour, loop-side happens because the spout is not close enough. Pour it closer almost touching the surface.
• Enjoy your Jibbi Jug for years to come we promise our product is fault free. Once familiarise with the jug, you will notice that you have mastered a very useful skill.

• All our laser Handle will have 1-2mm tolerance , The handle made using a laser beam to weld metals in by fix one side first and then laser the other side after , so that assembly technique allows some tolerance between two sides of the handle.

• All our jugs have been produced with the utmost care and attention. We are heavily involved in the production process and quality control. Some of our customers may have commented that the handle placement is not identical from jug to jug. Our manufacturer has informed us that there may be a difference or a tolerance of between 1mm-2mm jug to jug based on the laser process used to affix the handle to the jug. This in no way affects the pouring or the pouring technique.