WARRANTY & REPAIR
The handle of the JUG is the only components covered under one year warranty. If the JUG proves to be defective in material or workmanship under normal use, it will be repaired or replace the defective handle for you. Good returned for repair will be accessed and/or repaired within a reasonable time with free of charges, the jugs will be repaired with the spot welder machine. please note, Customers will be required to pay for return postage to us once we have repaired or replaced your handle we will send it back with the International standard post.
JIBBIJUG have different series of the jug and not all of them welding the handle and body with the Laser Welder technology. We are aware of handle faulty might happen in old handle welding methods. We are now replace all JIBBIJUGs with New Laser technology for our new products.
We serve the right to repair or replace for faulty handle within 1 years from the date of first purchase. Purchaser must provide proof of purchase. We reserve the right not to offer an repair when the handle fault is a result of misuse or neglect. Any injury damage or improper use will void the warranty. If you have any problem with Handle or any parts, please return it back to us for repair or replacement. Just inform us to , we will find the best way to resolve the problem.
You are entitled to a refund when the item you've bought is faulty from the moment you open the box, so any issues after use will not cover to any warranty, but only the handle fell off within one yrs period.
This issues below will void and not cover any warranty.
Misuse or neglect
Damage or improper used
Distort or dented from personal use
The dent on Stainless steel JUG
As we have offer a 0.7 mm thickness for the result for better drawing ability in some series, so this material is thin and easy to get dent or blended if you drop or hit with heavy object or by everyday use.
Don't get frustrated, You can remove a dent from a stainless steel with compressed air, dry ice, or suction tools. If these DIY tricks don’t work for you, you might have to go with a professional repair job or leave it as it will not effect the pours.
RETURN TO REPAIR ITEMS
What to do:
A returns request address and country- with your full name and order number (receipt or tax invoice) and the product you wish to return.
Post the item back to us with an insured and tracked postage service, packed in secure packaging.
To: Rawirat Techasitthanet , 1205/83 Harbour Street Haymarket 2000 NSW Australia.
MOBILE PHONE: +61 426 265 492 (M-F 8-5pm AEST)
4. Send us the postage tracking number.
THE HANDLE REPAIR RESULT
In some cases, it is virtually impossible to eliminate the mark completely when making welds after finished coloring process, however we will try to minimize the surface marking on resistance spot welded joints as much as we can.
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